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FAQ – I Received My CompuWeather Report, When Will I Get My Invoice?

Contributed by Patti Robertson, CompuWeather Forensic Order Specialist and Account Executive

Up until about a year ago, we used to send out invoices for our work the day after an order was placed. Many of our clients did not like this since they would receive the invoice prior to receiving their report. They would call us and ask where there report was or did they miss something since they received our invoice already. This caused a lot of confusion and wasted our client’s time.  We studied the problem and came up with a better solution.

We simply changed our methods and added a 5-day delay to the invoicing process. As a result, if you order a report from us using our standard delivery time of 5 business days, the invoice and report should typically reach you around the same time. Since our reports are dispatched from our meteorological fulfillment team and our invoices come from our accounting department (2 separate entities), synchronizing the delivery of invoices and reports is not something we can easily do. In cases where clients order reports using our expedited or rush services (delivery under 5-days) you will receive your report on the date when promised and then your invoice a few days later. We get a lot of questions about this from clients so we thought it best to explain the way things are done. Please feel free to contact us anytime if you have any questions about this process or need another copy of your invoice. Our accounting department may be reached directly at: 845-226-8300 selecting option #5 from the main phone menu or by email at: accounting@compuweather.com