FAST FACTS  SERVICE

Compu-Weather has reported tremendous customer response for their newly introduced Fast Facts Service.  Compu-Weather's Forensics Manager, John Papp, recently discussed how their new Fast Facts Service streamlines the investigation of weather-related claims issues.

John explained that many claims professionals have come to rely on Compu-Weather to research and procure the detailed weather records to document their weather-related cases. However, they often found it tedious to go through the data on their own. "We have always offered free telephone consultations with every data order, but it was difficult to coordinate time on the telephone on both sides, and a number of customers requested that we find a way to speed things up and make the process easier for them. We realized that by having a meteorologist analyze the data prior to giving the client a telephone consultation, the time consuming part had already been completed, but in many cases, claims professionals were not availing themselves of this no-cost phone analysis. So, why not put the answer in a fax to the client, in order to make their life easier by avoiding the ‘telephone tag’ and note-taking process?"

That’s how the Fast Facts Service was born, and the response has been overwhelming! Many of our clients have found that it helps them to close their files more quickly when weather is an issue in the claim, and it gives the adjuster the edge in understanding the weather issues early in the process. We still offer free telephone consultations with any order, so the client has the ability to call with any additional questions that may come up concerning the weather conditions. Insurance professionals now have an edge in the claims process with the new Fast Facts Service because it gives them a timely, concise answer to their weather question. It fits that niche perfectly, and will be an essential tool for the busy claims professional.

In addition to past weather records, Compu-Weather’s meteorologists prepare plain-English reports and historical climate studies, attend depositions, testify as experts, perform site visits and procure certified weather records.